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Evaluating & Improving Relationships--Managing Conflict
Mark L Knapp defined stages of a relationship
Coming together stages
Initiating: Coming together
Experimenting: Seek out common interests and experiences.
Intensifying: Spend increases time together, talk about private things
Integrating-Individual personalities begin to merge.
Bonding-Make a formal commitment that announces their relationship to those around them
Coming Apart
Differentiating-Begin to focus on how different they are.
Circumscribing-Relationship begins to fall apart, less info exchange, conflict is avoided, conversation is superficial., interaction is decreased, conversations are shorter.
Stagnating-Time of inactivity, the relationship has no chance to grow, talk like strangers.
Avoiding-Physical separation, avoid interaction. Unfriendliness, hostility, antagonism.
Terminating-Relationship ends
"If someone is driving you crazy....
ask yourself why are they looking for that response? "
Ken Standley
Social Penetration Theory
Altman and Taylor's theory that members weigh the costs versus the rewards
Extrinsic Reward: Gained from association with the person: "New contacts"
Intrinsic Rewards: Gained from exchange of intimacy:
Instrumental Rewards: Basic exchange of goods and services: Share rent and furniture
Extrinsic Costs: Have to share your friends and time
Intrinsic Costs: Have to self disclose
Instrumentals Costs: Have to share your belongings
A person who feels like the costs are more than the rewards will likely attempt to discontinue the relationship
"A man can get discouraged many times, but he is not a failure until he begins to blame somebody else and stops trying. " John Burrows.
Emotional Bank Account
View your relationsip like a bank account where you make deposits and withdrawls. Often participants make lists of what they give and what they take in the relationship.
For more on this subject:
"Don't get upset when people know more than you do.
It's not their fault." Ken Stanley
COMMUNICATION PROBLEMS IN RELATIONSHIPS
 University of Michigan Researchers found that the average couple has one serious fight a month and several small ones.
 Experts agree it is how you fight that makes the difference.
Criticism-is a negative evaluation of a person for something they have done or the way they are.
 In distances relationships it is usually the higher-status person who criticisms the lower
5 Targets of Criticism-
 Appearance
 Performance
 Personhood (personality, ability)
 Relationship Style
 Decisions or attitudes (options, plans, lifestyle)
The most criticized is performance, followed by relationship style, appearance, and than general Personhood
Criticism labeled Bad if...
...contained negative language
...stated harshly by yelling or screaming
Criticism rated better if...
...it was specific
...it gave details on how to improve
Criticism was considered good ...
...if the person who made it also offered to assist to make the change
...if the person could see how it was in their own best interest to change
....if the negative remarks were stated into most positive context.
Complaint is an expression of dissatisfaction with some behavior, attitude, belief, or characteristic of a partner or of someone else. It is not necessarily directed at a specific person.
Avoidance-refusing to deal with conflict or painful issue.
Aggression is a physical or verbal show of force.Can be Passive Aggression/indirect aggression
COMMUNICATION SOLUTIONS IN RELATIONSHIPS
Empathic listening-listening for feelings from the others point of view
I/You Messages-
 Don't use "You"...... say "I"
 Don't say, "You didn't empty the garbage."
 Do say, "I'm afraid we will miss the garbage truck if the garbage isn't taken out."
Assertiveness-taking the responsibility of expressing needs, thought, and feelings in a direct, clear manner.
DESC Script
How to handle interpersonal dilemmas:
Follow the DESC Script steps to engance in conflict.
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Describe: Describe the behavior
 "You told me the repairs would cost $50 and now you are charging me $110."
 "You never look at me"
Express: Express how the situation make you feel
 "I feel" "I believe" "It appears to me"
 " I feel humiliated and demeaned when you make fun of me."
Specific Behavior: Specify the behavior you would like substituted
 "Stop playing the drums after 11 PM"
Consequences: What will happen if they don't change?
 "If you are not able to keep your dog out of my yard, I will be forced to call pest control."
 "If you are not willing to help with some of the household chores, I will no longer be willing to help you with the yard work."
The Pillow Method
A tool for building empathy
Developed by a group of Japanese schoolchildren, the pillow method gets its name from the fact that a problem has four sides and a middle, just like a pillow.
Example: A daughter who want to move in with a friend while she is in college. From a mother's perspective.
1--I'm right and your wrong
 It would be expensive
 More likely to study at home
 We all get along well, it's good to have parent to encourage her
2--Your right and I'm wrong
 She has proven herself to be responsible
 If she would have went away to college she would be spending the same amount
 She is a good student and responsible with money
3--We're both right, both wrong
 We're right it's expensive but she is responsible with money
 We can encourage her while she's in an apartment as much as we encourage her at home
 She's proven herself responsible and will likely study even if she's away from home
4--This issue isn't as important as it seems
 In a few years she will have her own place anyway
 Keeping our relationship strong is important
 Showing her that we trust her judgment is important
5--There is truth in all four perspectives
The belief that one's own view of reality is the only reality is the most dangerous of all delusions. Paul Watzlawick
Use "I" instead of "You"
I feel hurt when I'm not included in the planning.
I feel like you don't trust me when you give me a 11 O'Clock curfew.
I feel it is unfair that I do all the household chores.
I feel lonely when you don't talk to me.
I feel smothered when I am not allowed to spend time with my friends.
X is Y I feel Z
This situation (X) is Why (Y) I feel (This Emotion)
When I came home to a messy house today, I began to get very angry
The fact that you don't allow me to have a later curfew makes me think that you don't trust me.
For Customer Service
Feeling - Felt - Found
I know how you feel, I have felt that way myself, but I have found....
Verbal Aggressiveness
Kitchen sinking- Overwhelming the other person with multiple arguments
Gunnysaking - Saving up complaints and grievances
Beltling- Striking below the belt
Monologuing - Incessant talking
Sandbagging- Setting up traps so someone will say something that can be held against them
Strawman Fallacy- Misrepresenting opponent to make one's own argument seem superior
Slippery Slope-Series of exaggerated actions
Ad Hominem-Attack opponent rather than argument
"When your wrong,
admit it.
When your right
--shut up."
Ken Standley
Jack Glibb studied the relationship between communication and interpersonal climates. He identified communication that promotes defensive climates and those that foster supportive climates.
Communication Climates in Conflict Situations
Defensive Climate
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Supportive Climate
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Evaluation
Judging another's actions as good or bad
You have no discipline
Your sleeping too much
You shouldn't have done that
You did the right thing
You shouldn't feel that way
This is the worst paper I have ever read
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Description
Describing another's behavior or actions
I wish you hadn't have done that
You seem more sleepy lately
Your running late
You seem pleased with your decision
You seem to be experiencing lower grades this semester
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Certainty
Certain that only one opinion can be correct: mine
This is the only idea that makes sense
Only a fool would vote for that person
There's no point in discussing it any further
If you don't see it than you are a dumb as they say
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Provisionalism
Shuns absolutes and is open to possibilities
One way to look at it is....
It is possible that...
The way I tend do see the situation is...
I feel stongly on this subject, but I would like to hear what you have to say.
(Don't assume everyone sees thing the same way you do)
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Control Orientation
This is a situation I will control
Well, I like the Honda more than the Ford you want, and it's my money that's going to pay for it.
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Problem Orientation
This is a problem we can solve together
It seems that we have really different ideas about how to spend our vacation. Let's talk through what each of us wants and see whether there's a way for both of us to have a good vacation.
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Neutrality
Appearing withdrawn or detached: Whatever
Like what I think really matters
Move on
I don't care
It doesn't matter to me
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Empathy
Identifying with another's emotions
It sound like you really feel uncomfortable with your job
I don't blame you for being worried about the situation
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Superiority
My opinion is better than yours
I know a lot more about this than you do?
You just don't have my experience...
Is this the best you could do?
I remember when I used to that..
As long as you live in my house...
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Equality
We both have opinions lets hear each other out
I want to hear what you have to say about this
Let's tackle this problem together
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Strategy
Manipulative, fake, having hidden agendas
Would you do something for me if I told you it really matters
Remember when I helped you with you math last semester?
If you love me, you will...
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Spontaneity
Straightforwardness-directness and honesty
I really need your help with this computer glitch.
Would you help me with my English assignment, I'm struggling for a topic.
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